FAQ

1. PRODUCT

Is there a minimum order?

No, we do not impose any minimum order requirement 

2. ORDER ONLINE

How do I order online?

Browse our products through the Products Navigation menu or using our search box, you will then be brought to our commerce flow

  • Shopping Cart: Summary of the items you order with the grand amount
  • Register or Login: Identify yourself to the system whether you are a new / existing customer.
  • Delivery: Fill out your delivery details (Where + When).
  • Confirmation: Confirm your delivery information by checking the information you provided in previous steps and by accepting our terms & conditions.

How will i be notified on successful order?

You will receive an email from [email protected] with subject "Order confirmation ######" stating your order detail and the available payment methods.

3. PAYMENT

What is the payment method for online ordering?

We accept bank transfer 

Is cash on delivery (COD) available?

No, all payments are prepaid.

4. DELIVERY POLICY

Infomation

  • All domestic shipping is using JNE, PAHALA KENCANA. There is no delivery on saturday, Sunday and Public holidays.
  • Orders are processed on weekdays only (Monday - Friday, 09:00 to 17:00)
  • Goods will be sent within 1-2 days after we receive your payment.
  • Delivery to Jakarta will take about 1-3 business days, outside Jakarta will take about 2-10 business days.